Customer Experience

We have trained professionals who at all times will attend to your needs.

Customer care

The unified digital experience through mobile, internet, mail and telephony from a single contact center. Optimize the customer journey from the first interaction till when you have lost the customer for good. Customer satisfaction is increased by refining operations and building strong customer relationships. 

A carrier that delivers your requests for inquiries, complaint resolution, customer surveys and emergency response faster than its competition. Well-versed in the art of integrating channels seamlessly and providing consistency.

Technical support

Whether you are just looking for the basic support resources, need to get in touch with the product expert to resolve an urgent issue, or want to upgrade your customers’ loyalty to the next level by granting them access to live online-chat with an expert. We will guide you through the several tiers of tech support — starting with the self-service mode, all the way to granting your clients VIP access. Contact us now to learn more about our top-notch tech support solutions.

Our team is experienced and highly-skilled at constructing effective solutions. We use our focus on innovation and continuous improvement to make the journey simpler, safer, and faster.

Social media

Social media strategy’s success is profoundly connected to the way brands address customer interest, and the level of interaction they have with their audience through the channel. The role of social media in business is vital to bring brands closer to existing or potential consumers.

Social is not the latest nor the revolutionary concept, but it has an enormous impact on our everyday lives. We will support you to understand the new digital environment – social media, blogs, forums, online communities. And most importantly of all – how to turn your customer experience into a Social CX.

Translation and Localization

At WikiHausa TIITS, technology is fused together with human actions to deliver an innovative solution for Hausa language content management. We are the global leader in providing solutions for Hausa content management using our proprietary technologies. Our software solutions are used by thousands of publishers, translators and authors across the world, including over 150 Nigerian publishers.

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